We care about how our customers experience our services. This is the reason why we are a responsive team who would like to listen to your feedback and get back to you. Our “Code of Complaints” will help you get in touch with us for all your needs on Internet and phone services. You come to us with a problem and we will ensure that you always get an appropriate solution in a reasonable time frame. Do contact us and we will make sure that there would be no reason for your dissatisfaction.

Due to the current shortage in IPv4 addresses, the company that supply them are limiting the number of IP addresses that can be allocated, to manage those remaining. That’s why we are not offering more than one IP address per customer at this moment in time. If you do have a specific need for multiple fixed IP addresses please contact customer service.

PV4 addresses are running short, hence there is a limit to how many can be assigned per customer. If you have specific needs or further queries, do contact our customer support helpline on 9971-135-333 or email us at my care@suncitybroadband.com

If you are an individual homeowner and are looking forward to a single connection, all it takes is an hour to get you connected to our broadband network. If you are looking to get a whole building connected, the exact time depends upon the age of the building, its size, and the complexity involved. It could take 4 to 6 weeks of time on an average to get your building connected. For further details and estimate, you could contact our customer care.

We aim to provide you services in a fast paced manner. Our service personnel would get in touch with you to attempt installation within one business day after you make a request for a new individual connection. Once the connection is installed, you are all set to go as we activate your account immediately. However, if your request is to connect a whole building, you will have to preorder with us, and this may take longer than one business day. In case you have any queries, do contact us on our customer support helpline at 9971-135-333 Alternatively, you may contact us on email at care@suncitybroadband.com