Terms Of Service

 

We request our customers to thoroughly go through our terms of services and usage before signing up for our FTTH broadband plans. We reserve the right to modify, delete, update or add to any or all sections of this policy and our terms and conditions including terms of service anytime, with or without prior intimation. Customers are therefore requested to go through these from time to time.

We provide services in accordance with the registered plan on our website. Any interruptions in service are to be reported immediately by our customers to their service representatives for accelerated resolution.

Broadband speeds and bandwidth will be based on the terms of the plan selected by you during the registration process, and in case you want to modify this, you are requested to get in touch with our service representatives

Our ground staff will provide you technical services to the best of our abilities, but we are not deemed to be liable for failure to do so owing to reasons beyond our control

If for any reason, the ground inspection is not favorable for providing our services, we will provide you a 50% refund of the installation charges within 15 working days.

You can pay us by any of the following methods:

• Credit cards
• Debit cards
• Standing instructions on your bank account
• Payment through cheque, demand draft or pay order
• Manual payment by cash at one of our branch offices
• Online payment through NEFT or IMPS clearance
• Through phone banking
• Payments by way of cheques, pay orders, or demand drafts will have to be made at National Capital Region of Delhi made in favor of Suncity Broadband Account Number – -xxxx in xxx bank. We do not accept any outstation cheques and any such cheques addressed to us will be returned to the customer’s registered address for communication. A charge of Rs.150 shall be levied for postage and communication along with late fee charges incurred, if any

Terms And Conditions For ONT Installation

 

We charge a one-time, non-refundable installation cost of Rs.500.

For a Wi-Fi ONT (optical network terminal), we charge Rs.2500 as security deposit. In case of a wired ONT, the security deposit charge applicable is Rs.1700.

The security deposit is a onetime payment, and is refunded 50 % at the time of cancellation of the connection after all the settlement formalities have been completed. This includes returning all the hardware accessories back to Suncity Broadband Private Limited .

There is no discount on installation and security deposit charges.

Installation of our FTTH broadband services is subject to location wise feasibility in accordance with the guidelines put down by TRAI.

We provide you with a complete refund of any installation charges paid to us in case the installation is not feasible in your locality. This will be done within 15 working days, and we will provide you .intimate you on your registered mobile number to that effect.

We do not provide a refund in case of cancellation of the installation from the customer’s end.

In case you want to cancel your broadband connection with us for any reason what so ever, you will be required to provide us with a 3-day notice for disconnection along with the reason for cancellation. This is applicable across all our package and data plan options.

Any promotional offers and package plans may be changed at our whole and sole discretion without prior notice and customers are advised to look up our plan offers from time to time in case of requesting for a new plan and change to an existing plan.

Our residential connection packages are strictly for home use and not for renting or leasing out for commercial reasons. Such usage of our FTTH broadband services involves breach of our legal terms and conditions and will be subject to legal action.

Any special promotional offers and discounts shall be applicable for the specified time period and cannot be clubbed with any other offers

In order to register for our services, you will be required to provide relevant KYC documents to us as per legal requirements

You will also be required to fill an online registration form with us, providing details such as name, mobile number, address as needed along with the plan you would like to choose for broadband connectivity.

When you subscribe with us for a broadband plan, you agree to the terms and conditions that will be binding upon the contract. A failure to fulfill these terms could involve breach of legal

Any terms and conditions agreed upon by you while registering for our services will be lkegally binding upon you until the cancellation of the plan.

We process any request for cancellation within seven working days.

We reserve all rights to cancel, suspend, modify or make changes to any plan or services we provide with or without prior notice to our customers for any reason including, but not limited to acts of God, technical issues, force majeure or circumstanced beyond our control. We do not undertake service disruptions for any of the afore said reasons, and are not liable to compensate or refund any amount paid by the customers in such circumstances.

We are not liable for any damages resulting out of the use of our services, directly or indirectly.

Customers are requested to immediately report any disruptions or interruptions in our FTTH broadband services to their service representatives for accelerated resolution, and we do not undertake liabilities arising out of such issues directly or indirectly what so ever.

Disruptions to our services, or issues pertaining to the quality and availability of our services will be resolved by our technical team to the best of our abilities in a reasonable time frame failing which we are not to be held liable for damages, if any, resulting thereof.

All installations, including the hardware components are our property, and termination of services would entitle us to the said property.

Customers will be liable for any damage to our hardware components provided during installation or repair, if any.

These terms and conditions may change from time to time, and we may or may not intimate the update to our policies, terms and conditions from time to time. Customers are advised to read all our terms, conditions and policies while signing up for our services and thereafter.

Any disputes and claims arising out of the use of our services will be arbitrated by the Indian judicial system.

What is the permissible minimum Broadband speed limit?

 

As per the regulation on “Quality of Service standards for Broadband Services” issued by TRAI on 6th October 2006, a subscriber should get a minimum of 80% of the subscribed broadband connection speed from ISP Node to user. 

Refunds Policy

 

REFUNDS WILL NOT BE PROVIDED FOR ANY SUBSCRIPTION. WE DO NOT PROVIDE CREDIT, REFUNDS, OR PRORATED BILLING FOR SUBSCRIPTION THAT ARE CANCELLED MID_MONTH. in such circumstance, you will continue to have access to your Subscription until the end of the monthly billing cycle. Praction Networks reserves the right to offer refunds, discounts or other consideration is select circumstance at its sole discretion. Please not that each circumstance is unique and election to make such an offering one instance does not create the obligation to do so in another. 

Code Of Practice

 

The growth of Internet users is growing phenomenally year on year, at a rate of more than 200%. This has made it of paramount importance to regulate the Internet services such that the interests of its users, sponsors and operators, including the society as a whole are secured.

 

Compliance with this policy within the framework of the law in the Indian system

The executive council is responsible for amendments made to this policy from time to time as per the stipulates of rules and regulations by ISPAI

The aim of this policy, or code of conduct is to enable ethical and professional practices in the provision of Internet services

The major principles of this code of conduct revolve around being technology neutral, being fair to all stake holders and ensuring protection of user’s data. It does not, however, mandate any control of the content provided by the individual Internet Service Provider through the provision of its services to users

Responsibility towards adhering and cooperating with any law enforcement agencies operating within the Indian legal framework

Not permitting any user or other members of ISPAI to engage in illegal activities as defined under the Information Technology Act 2000, ISP Policy, and any other legal stipulations under the Indian legal framework

Following and adhering to all jurisdictional laws related to the reporting of transactions

Not allowing anything unlawful, in any manner including, but not limited to the provision of Internet services or promotional material what so ever

Fair dealing with other members of ISPAI and the public, in cognizance of the rights and legitimate interests of all parties

Endeavor to support initiatives of interest to public, in compliance with the legal framework of the Indian system

To ensure that the services provided or the promotional material shared does not contain anything that may lead to violence, hatefulness or cruelty on grounds of discrimination in terms fo religion, caste, creed or sex

Ensuring that members are not registered for Internet services except with the explicit permission from parents or legal guardians.

Abide by the terms and conditions laid out in the license agreement for the provision of Internet services

Members shall provide information that is accurate, clear and in an as is basis without any omissions or exaggerations in terms of the provision of Internet service, pricing and any operations to their customers and governmental or other private agencies in all their promotional activities and published information

Provision of adequate controls to prevent, detect, and eliminate fraud and protect the data and systems from both internal and external breaches

Cooperate with all members of ISPAI in the prevention of and investigation of any instances of network breeches or hacking

Placement of adequate measures of control to prevent any unauthorized access to the Internet service resources

Ensuring that all terms and conditions for the provision of Internet Services are explicitly stated at the outset before a customer registers himself for the provision of the same

Make this code of conduct clear to all clients, channel partners and distributors and indicate that any breech of the code or violation of law would eventually result in the cessation of services provided

Ensure that customer privacy and confidentiality are safeguarded and appropriately state the practices and procedures followed to ensure the same

Follow the best practices in the industry to offer the latest customer filtering software and provide adequate advice to customers on software tools that can be used by them to protect the privacy and confidentiality of their data

Follow the best practices in the industry in using anti spamming software to enable the customers to minimize the spam that is sent to their email account

To clarify to the customers the need for which any personally identifiable information is collected, such as their telephone numbers, address, or credit card details

The nature of this code of conduct being elective in nature for the members of the ISPAI, there is no complaint handling procedure in place at this point in time. However, this may be subsequently reviewed at any later point in time